Returns & Exchanges
At Third Wave Coffee Roasters, we strive to ensure every brew meets your expectations. Due to the perishable nature of roasted coffee, we offer returns on equipment and exchanges for coffee quality issues reported within 7 days of delivery.
Contact Support
Email our customer care team at [email protected] with your order number and a photo of the item you wish to return or exchange.
Verification
Our quality control team will review your request within 48 hours to ensure it meets our freshness and safety standards for eligibility.
Package Your Item
If approved, securely pack the unused equipment or coffee in its original packaging. For non-coffee items, ensure all manuals and accessories are included.
Refund or Replacement
Once we receive the returned item, we will process your refund to the original payment method or ship out your fresh replacement batch immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing