Frequently Asked Questions
Everything you need to know about our specialty beans and brewing.
How do you ensure the freshness of the coffee beans?
We roast our beans in small batches daily and ship them within 24-48 hours of roasting. Every bag features a 'Roasted On' date so you can track the peak flavor profile.
What is your shipping policy for international orders?
Currently, we ship to over 20 countries. Shipping rates and delivery times vary by location, typically taking 7-14 business days for international transit.
Can I return coffee if I don't like the flavor?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or quality, please contact us within 7 days for a replacement or store credit.
Do you offer coffee subscriptions?
Yes, our 'Roaster's Choice' subscription allows you to receive fresh beans every 2, 4, or 6 weeks at a 15% discount compared to one-time purchases.
Are your coffee beans ethically sourced?
Absolutely. We practice direct trade, working closely with farmers to ensure they are paid above Fair Trade premiums and that sustainable farming practices are utilized.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.